The short answers.

KYC, know your customer, is how we confirm that every organization on the platform is a real, licensed business. It protects everyone: you know the party on the other side of a deal is legitimate, and they know the same about you. Verification is the entry condition for trading.

Typically your company registration, the relevant fuel licence for what you do, proof of address and the details of an authorised representative. The onboarding flow walks you through exactly what to upload, step by step.

Once your documents are submitted, our compliance team reviews them. You will see your status update on your dashboard, and we notify you by email when your organization is cleared to trade.

When a deal is agreed, the buyer's funds are placed into a neutral hold rather than sent straight to the seller. The seller can see the funds are confirmed, delivery goes ahead, and only once conditions are met are the funds released. It removes the who pays first standoff.

Funds are released after the order is paid into escrow and the delivery is confirmed. At that point the tax invoice is issued and the settlement completes. Every step is visible to both parties.

No. Damtata facilitates settlement and holds funds in escrow as a neutral service. We are not a bank or a lender. Any financing in a deal is provided by a clearly identified partner, not by Damtata.

Licensed participants across the fuel chain: wholesalers, retailers, depot and storage operators, transporters, and government buyers. Every organization completes verification before trading.

On marketplace deals we apply a transparent commission, shown before you commit. Gazetted and regulated pricing is passed through as-is. You always see the full breakdown of a deal before confirming it.

Damtata Points are a loyalty balance you earn on completed trades. They unlock platform benefits like priority support and better commission tiers. They are not a token or currency, are non-transferable, and are never redeemable for cash or crypto.

Never. Nothing is bought, sold, settled or moved without a person on your side reviewing it and clicking to confirm. The platform gives you tools and visibility; the decisions stay with you.

Because every step is recorded and funds sit in escrow until conditions are met, disputes start from a clear, shared record rather than one party holding all the leverage. Our disputes process is set out in the legal section.